What This Policy Covers
Our legal notice sets the rules for opening, using, and closing an account. Where local law permits, we may ask you to confirm your email, wallet name, and device before a deposit or withdrawal moves forward, and we may pause access if the details do not
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match. The same policy applies to DANA, OVO, GoPay, and QRIS because each rail creates a record we may need to check during a dispute. If access depends on local law and your region does not fit the current rule set, we do not continue the
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flow. We keep only the records needed for account security, payment reconciliation, and support history, then archive or remove them according to our retention rules. You can ask for a correction, a status check, or a copy of the record tied to your request through chat
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or email.
Service availability depends on jurisdiction. Users are responsible for checking local law before access.